We deliver within Germany and worldwide (except to Morocco, Algeria, Tunisia, St. Pierre & Miquelon & Russia) via DHL. Our order processing times average 9 to 30 days.
If the products you have ordered are in stock, we will ship them within 48 hours of receiving your order. Each item that you order from us - if it is not in stock - will be purchased individually for you from our worldwide network of commercial sneaker collectors/partners and private dealers, depending on the model and the right size.
Since each order is ordered individually for you and usually has to travel thousands of kilometers, the delivery time is sometimes delayed up to 30 days after the order was placed.
After placing an order on our website Shoeinc.de, you will be sent an email with your order number. If the product you have ordered is not in stock in Germany, we will first source it from our network of European partner dealers in order to avoid unnecessary delivery delays. Once the product is found, it is delivered to our shipping center for an authenticity check. Our experts then authenticate the ordered items and your order is released for shipment to you.
You will then receive an email with a tracking number so that you can track the progress of your order. Most orders are usually successfully processed by us within 9-19 working days. After receiving this e-mail, delivery will take place within 2 working days.
If you are not at home on the day of delivery, DHL will offer to postpone the delivery, deliver your package to a trusted neighbor or to a nearby packing station.
Can I change my order?
You can request a change or cancellation of an order by contacting our customer service.
Have your order number with A found in your confirmation email, then email us at support@shoeinc.de
If you change an order and the price changes, you will be asked to pay the difference. Conversely, if necessary, we will reimburse you for the overpaid amount.
Can I exchange a product?
You can have your order exchanged within14 calendar days of receipt. To do this, please contact customer service, making sure to comply with the return and exchange policy.
We will exchange your order provided the product is unworn and returned in itsoriginal packaging and with all accessories. The seal must not be removed!
The return must be at the expense of the customer in any case, you will only receive a return label if there is an error on our part.
Once the return has been received and processed, our customer service will email you a credit note for the value of the original order (excluding shipping costs) to redeem within 12 months of receipt of the return.