Can I change my order?

You can request a change or cancellation of an order by contacting our customer service.

Have your order number with A found in your confirmation email, then email us at support@shoeinc.de.

If you change an order and the price changes, you will be asked to pay the difference. Conversely, if necessary, we will reimburse you for the overpaid amount.

Can I exchange a product?

You can have your order exchanged within14 calendar days of receipt. To do this, please contact customer service, making sure to comply with the return and exchange policy.

We will exchange your order provided the product is unworn and returned in itsoriginal packaging and with all accessories. The seal must not be removed!

The return must be at the expense of the customer in any case, you will only receive a return label if there is an error on our part.

Once the return has been received and processed, our customer service will email you a credit note for the value of the original order (excluding shipping costs) to redeem within 12 months of receipt of the return.